Found the problem.

Actual Telephone Call (abridged) between myself and the NYS Dept. Of Labor.

Ring Ring
"HELLO AND THANK YOU FOR CALLING THE NEW YORK STATE..." (Loud voice reading out option menu. It should be noted that this voice is clipping my phone, so not only is it a mechanical voice, but it's damaging the speaker as well)

Beep (For English)
Beep (1st menu option)
Beep (2nd Menu Option)
Beep (3rd Menu option)
Beep beep beep, beep beep, beep beep beep beep (SSN)
beep beep beep beep (Password)
Beep (4th Menu to get to a human being.
Silence.. blissful silence
THANKYOU FOR CALLING THE NEW YORK DEPARTMENT OF LABOR. ALL OF OUR REPRESENTATIVES ARE BUSY AT THIS TIME. ESTIMATED WAIT 5 MINUTES OR LESS!!
Silence again.
Ring Ring
"Hello Thank you for calling NYDOL, What Can I do for you today?"
"Hi, I was wondering, who do I talk to about working with the Department of labor to improve its response time, and user interface?"
"Hold on"
Ring Ring.
"Hello, thank you for calling NYDOL, What Can I do for you today?"
(Same question almost verbatum from me)
"Hold on, let me redirect you to a supervisor."
Ring Ring.
"Hello, How may I help you?"
(Again Same question)
Well, I'm sure if you submitted your concerns in writing somebody would..."

So if I ever wondered WHY the N.Y. budget was late, or why it takes any body in government ten years to answer a simple "Who do I talk to for this information?" style question. I now know.

They hire idiots.

I Called Back about something else. The person I talked to had a very pronounced Southern Drawl. Apparently we didn't have enough idiots in the state to foul things up.. we're now outsourcing our idiocy to other parts of the country.

Bill Hicks was right, there IS a definate anti-intelectualism in this country.